Value • Freshness • Reliability • Sustainability

Our Customer Promise

We take real-world customer problems seriously. JVFPL combines technology with cost-effective, new-age operations to deliver a direct-to-home experience that is fresh, affordable and reliable — every single day.

Explore Sbzee App Talk to Support
JVFPL Customer Promise

The JVFPL Pledge

  • Freshness first: Perishable-smart handling, short cycles and graded quality checks.
  • Transparent value: Everyday affordable pricing with clear bills and no hidden fees.
  • Reliable delivery: Night-first operations for predictable morning windows.
  • Rapid resolution: Simple refunds/replacements with clear SLAs.
  • Privacy & security: Minimal data collection, encrypted flows and strict retention.
  • Sustainable by design: Right-sized recyclable packaging and route optimisation.
At a Glance
  • Focus: D2C retail & distribution in India
  • Service Area: Delhi NCR (expanding)
  • Flagship: Sbzee™ fresh produce app
  • Support: In-app & WhatsApp with clear SLAs

Customer Problems We Solve

Inconsistent Quality

Multi-point grading, random sampling and vendor feedback loops keep quality consistent across orders.

Price Volatility

Demand-aware procurement and transparent everyday pricing reduce bill shocks.

Late / Missed Deliveries

Night-shift fulfilment and pre-5AM route planning support reliable morning windows.

Perishable Damage

Crate-based handling, humidity-aware storage and right-sized packaging protect texture and freshness.

Slow Support

In-app & WhatsApp support with documented SLAs and proactive notifications.

Complex Refunds

Photo-first redressal, simplified refund flows and instant receipts keep things simple.

Technology × Operations: How We Keep the Promise

Our stack is built for observability, automation and resilience. Modular services and an API gateway integrate identity, payments, logistics and analytics while keeping data flows secure.

  • RBAC, encryption at rest & in transit, secret vaulting.
  • CI/CD, automated tests and progressive rollouts.
  • Metrics, logs and traces with actionable alerts.
  • Consent-based data processing and minimal retention.
Perishable-Smart Ops
  • Night-first receiving, grading and packing.
  • Crate-to-door handling, minimal touchpoints.
  • Humidity-aware storage and short distribution cycles.
  • Pre-computed routes for predictable morning delivery.

Service Standards

Targets we aim to meet or exceed across live service areas*.

Area Commitment Typical Target What We Do If We Miss
Order Accuracy Right items, right quantities ≥ 99.0% Immediate refund/credit or priority re-delivery
Delivery Window Morning slot reliability ≥ 97.5% on-time Apology credit + re-slotting
Freshness Graded produce & minimal touch Batch QC each cycle Replacement or refund on photo evidence
First Response Support acknowledgment Within 15–30 mins Escalation + proactive updates
Refund TAT Simple, trackable refunds Same day (bank TATs apply) Proactive follow-ups until closure

*Targets are indicative and may vary by locality, order surge and partner availability.

Transparent Pricing & Simple Refunds

Everyday Affordable Prices

No gimmicks. Clear line items, tax breakdowns and instant receipts. Seasonal pricing is communicated upfront.

Refunds & Replacements

If any item falls short, share a quick photo via in-app or WhatsApp support. We resolve with a replacement or refund swiftly.

Sustainability & Privacy

Right-sized, recyclable packaging; demand planning to cut waste; route optimisation to lower emissions—small daily choices that compound into impact.

  • Material pilots to continuously reduce packaging footprint.
  • Demand-led procurement to avoid over-stocking.
  • Data-led routing for fuel savings and reliability.
Data Security & Privacy
  • Encryption, RBAC and least-privilege infrastructure access.
  • Consent-based processing and minimal retention windows.
  • Vendor due-diligence and data-processing agreements where required.

We’ll make it right.

Questions, feedback or an issue with your order? Our team is here to help.

Contact Support